Sheets, email, and the source of truth
Tools can be live while the source of truth is still a spreadsheet. Production needs one system of record you can defend.
Part of Product Offers (13)
Tools can be live and the source of truth still be a spreadsheet.
Symptoms:
- Recon done in Excel after the chain moved.
- Approvals in email with no ticket PK.
- “Master” client list in a personal drive.
- Exception log that is really a Slack search.
Production question
For the one workflow that matters: where does the system of record live, and can dual control + evidence attach to it?
If the answer is “several places,” you do not have production. You have a collage.
What the sprint forces
An honest as-is map. Then a to-be where the evidence plane and control matrix point at systems you actually run — not a future platform fantasy.
We are not religious about vendors. We are religious about one path you can defend.
Next step: Screenshot the real SoT (even if ugly). Bring it to the fit call. Pretty architecture without SoT is fiction.
Fence: Implementation on your stack. No rip-replace religion.